{"id":1256,"date":"2018-09-12T12:06:04","date_gmt":"2018-09-12T12:06:04","guid":{"rendered":"http:\/\/setsail.select-themes.com\/?page_id=1256"},"modified":"2026-08-11T18:12:59","modified_gmt":"2026-08-11T18:12:59","slug":"faqs","status":"publish","type":"page","link":"https:\/\/whitestartours.com\/new\/faqs\/","title":{"rendered":"FAQ’s"},"content":{"rendered":"

[vc_row equal_height=”yes” content_placement=”top” row_content_width=”grid” disable_background_image=”” css=”.vc_custom_1778082618129{padding-top: 73px !important;padding-bottom: 86px !important;}” simple_background_image=”6510″][vc_column offset=”vc_col-lg-offset-0 vc_col-lg-12 vc_col-md-offset-0 vc_col-md-12 vc_col-sm-offset-0 vc_col-xs-12″ css=”.vc_custom_1783449106611{padding-right: 15px !important;}”][vc_row_inner content_text_aligment=”center”][vc_column_inner offset=”vc_col-lg-offset-0 vc_col-lg-12″]

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\n\t\t\t\tFor Group Leaders\t\t\t<\/h5>\n\t\t\t\t\t\t\t

\n\t\t\t\tFrequently Asked Questions\t\t\t<\/h2>\n\t\t\t\t\t<\/div>\n<\/div>[vc_empty_space height=”53px”][\/vc_column_inner][\/vc_row_inner]
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\n\t\n\t\t<\/span>\n\t\t<\/span>\n\t<\/span>\n\tDo you provide itineraries?<\/span>\n<\/h4>\n
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\n\t\t[vc_column_text css=””]We customize daily itineraries for all our tours and everyone in your group will receive a copy. These will be sent to you after we receive your rooming list. We will also send luggage tags and name tags for everyone, plus a special gift for all![\/vc_column_text]\t<\/div>\n<\/div>

\n\t\n\t\t<\/span>\n\t\t<\/span>\n\t<\/span>\n\tDo your group tour prices include transportation?<\/span>\n<\/h4>\n
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\n\t\t[vc_column_text css=””]Because we serve groups from all over the United States and Canada, it is not possible to include the transportation costs in this book. It is your preference as to who will make the transportation arrangements. You can contact the bus company you use, or we can give you one complete price for the tour AND the transportation, based on the number of people that will be traveling with you on your tour.[\/vc_column_text]\t<\/div>\n<\/div>

\n\t\n\t\t<\/span>\n\t\t<\/span>\n\t<\/span>\n\tWhen do I know what hotel we will have?<\/span>\n<\/h4>\n
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\n\t\t[vc_column_text css=””]About two months before your tour you will receive a letter with information on your lodging locations, including rooming list forms to complete with the names of everyone in your group. If you need this information earlier, we will work with you.[\/vc_column_text]\t<\/div>\n<\/div>

\n\t\n\t\t<\/span>\n\t\t<\/span>\n\t<\/span>\n\tSome of my group members have special needs. Will they be able to travel with us?<\/span>\n<\/h4>\n
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\n\t\t[vc_column_text css=””]We will be happy to work with you on this. Just let us know in advance of any special group needs, so we can answer your questions about the accessibility of motels and activities and comply, wherever possible, with the ADA. Then indicate on your rooming list anyone who needs first floor accommodations, or a special diet.[\/vc_column_text]\t<\/div>\n<\/div>

\n\t\n\t\t<\/span>\n\t\t<\/span>\n\t<\/span>\n\tWhat identification do we need when traveling out of the United States?<\/span>\n<\/h4>\n
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\n\t\t[vc_column_text css=””]You should carry your certified birth certificate when traveling to Canada, along with a photo identification. A passport is needed for other out-of-country travel. (Canadian requirement subject to change.)[\/vc_column_text]\t<\/div>\n<\/div>

\n\t\n\t\t<\/span>\n\t\t<\/span>\n\t<\/span>\n\tWhat do I do if I need more information on a particular tour?<\/span>\n<\/h4>\n
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\n\t\t[vc_column_text css=””]Give us a call at 1-800-437-2323<\/strong><\/span>.<\/a> A tour consultant will help answer your questions and send you more information on the tours you select. If you like working with a particular consultant, ask for him or her.[\/vc_column_text]\t<\/div>\n<\/div>

\n\t\n\t\t<\/span>\n\t\t<\/span>\n\t<\/span>\n\tHow do I reserve a tour, and do I receive a contract?<\/span>\n<\/h4>\n
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\n\t\t[vc_column_text css=””]After a date is chosen for the tour, your tour consultant will send you a letter\/contract confirming the details of your tour.[\/vc_column_text]\t<\/div>\n<\/div>

\n\t\n\t\t<\/span>\n\t\t<\/span>\n\t<\/span>\n\tWhat happens after my tour is reserved?<\/span>\n<\/h4>\n
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\n\t\t[vc_column_text css=””]After your tour is confirmed, the tour consultant in charge of the destination you chose makes all lodging, attraction and meal arrangements for you. Your consultant will work with you on your tour until its completion.[\/vc_column_text]\t<\/div>\n<\/div>

\n\t\n\t\t<\/span>\n\t\t<\/span>\n\t<\/span>\n\tWhen I reserve a tour, do I need to send a deposit?<\/span>\n<\/h4>\n
\n\t
\n\t\t[vc_column_text css=””]We ask that you send an initial deposit of $200.00 one month after reserving your tour, followed by $25.00 per person after you\u00b4ve received deposits from your group members. The balance is due 45 days before your tour. Payments are always refundable up to two months before your tour should you not get a sufficient response. We will be glad to work with you in meeting payment schedules.[\/vc_column_text]\t<\/div>\n<\/div>

\n\t\n\t\t<\/span>\n\t\t<\/span>\n\t<\/span>\n\tTo whom do we send the payments?<\/span>\n<\/h4>\n
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\n\t\t[vc_column_text css=””]Make checks payable to: White Star Tours, and send them to: 26 E. Lancaster Avenue, Reading, PA 19607. We will send you receipts for all your payments.[\/vc_column_text]\t<\/div>\n<\/div>

\n\t\n\t\t<\/span>\n\t\t<\/span>\n\t<\/span>\n\tIf a person has to cancel at the last minute, will they get a refund<\/span>\n<\/h4>\n
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\n\t\t[vc_column_text css=””]We always work with you in refunding everything we can in the event of a cancellation. If cancellations for bus tours occur within two weeks before the trip, there may be nonrefundable deposits involved. In case of cruises, airlines, and trains the appropriate penalties will apply. We strongly recommend that you inform your group members about our Travel Protection Plan for those last-minute medical emergencies. An application for insurance can be given to your group members upon request. This protection covers any unused portion of the tour. Some restrictions may apply.[\/vc_column_text]\t<\/div>\n<\/div>

\n\t\n\t\t<\/span>\n\t\t<\/span>\n\t<\/span>\n\tDo you offer special services and incentives for Group Leaders?<\/span>\n<\/h4>\n
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\n\t\t[vc_column_text css=””]YES! We customize flyers for you, describing your personalized tour and offer videos of many of our popular tours as sales tools for group meetings. Plus, all our bus tours offer 2 Complimentary Trips per bus of 40 paying people. Our fantastic cruises and air tours provide Complimentary Trips for as low as 9 paying people. With a little effort \u2014 and with White Star Tours\u00b4 help \u2014 you can travel the world for FREE![\/vc_column_text]\t<\/div>\n<\/div><\/div>[vc_empty_space height=”44px”][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1767118750595{padding-top: 40px !important;padding-bottom: 40px !important;}” simple_background_color=”#9E1C3F”][vc_column]
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\u00a0View our catalog now\u00a0to explore all-inclusive tours crafted for comfort and connection.<\/h4>\n<\/div>\n\t\t<\/div>\n\t\t
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Click to View Our Catalog<\/span> <\/a><\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>[\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

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